Convert DOCX to PDF Exception

keerthi09 · June 29, 2018, 10:00am

Hi Team,

While running my flow using plumsail action-Convert DOCX to PDF, I’m facing below exception.

Please help me to fix this issue

Error Message:
{
"error": {
"code": "Exception",
"message": "Binary URP bridge already disposed"
}
}

Screenshots:
Flow:

Thanks
keerthi

Oleg_Tsurkan · June 29, 2018, 10:51am

Hello @keerthi09, thank you for your message.

Sorry for the inconvenience, we’ve restarted the servers and now it should be working as usual.

Tumi-tumz · July 11, 2018, 2:58pm

Hi Team.

I am also getting the exact same error this morning. Yesterday the action worked just fine.

Please assist.

Oleg_Tsurkan · July 11, 2018, 3:18pm

Hello @Tumi-tumz,

Please tell us what action you are using.

Tumi-tumz · July 11, 2018, 3:29pm

Hi @Oleg_Tsurkan Using the Convert DOCX to PDF action. Please see below screenshot.

Tumi-tumz · July 11, 2018, 3:32pm

Error Message:

ppreuss · July 11, 2018, 8:43pm

I am receiving the same error. Can you please help resolve this error. I depend on this document conversion multiple times a day and it failed 6 times for me with this error today.

Oleg_Tsurkan · July 12, 2018, 8:18am

Hello @Tumi-tumz. @ppreuss,

We are sorry for the inconveniences, please try to use this action again.
It should be working fine. Please let me know if it isn’t.

Tumi-tumz · July 12, 2018, 12:07pm

Hi @Oleg_Tsurkan

Service back to normal.

keerthi09 · July 12, 2018, 12:22pm

Hi Oleg,

i’m worried how often the service will be down,we will be in trouble if this happens frequently.

Best,
Keerthi

Oleg_Tsurkan · July 12, 2018, 3:16pm

@keerthi09,

We understand your concerns and we are working to improve our infrastructure to avoid this is future.

abolam · July 23, 2018, 11:19am

Hi guys, just had a recurrence of this error in my flows. Can you check and restart the server? Thanks

Tumi-tumz · July 23, 2018, 12:12pm

Hi @Oleg_Tsurkan

The problem is back again. Please assist.

Roman · July 23, 2018, 1:40pm

@abolam @Tumi-tumz Please let me apologize for the incident. Everything is working now.

abolam · July 23, 2018, 2:14pm

Hi, the service is back up, but my PDF's are no longer rendering the same as the DOCX file - I'm seeing white space gaps that are not on the original DOCX - this is the DOCX: