We’re currently using “Solved” as our ticket status for closing tickets, but we also need to be able to closed tickets as “Referred” when we close a ticket because the client has been referred to the correct department (Clients are not happy with “Solved” when their issue has not been).
We have been able to add the Ticket status. We have copied the same email trigger as Solved. We have adjusted the List view so that Referred is also hidden.
However, the My Tickets block above the list still lists the number of tickets that includes Referred, when it should not be counting those anymore.
Is there something else we need to modify to make a duplicate of “Solved” for Referred tickets?