Create docx document from template - not populating template

For some reason my word template will not pull in the fields. Im using a word template which is populated with relevant merge fields inserted into the template but when the item is submitted the word template remains the same with the field names still visible. The flow is running successfully and creating the file in the relevant folder but the template will not populate with the submitted fields.
Any ideas where I may be going wrong… I’ve achieved this before using the same actions but am having no luck this time for whatever reason.


Hello @flowy,

To troubleshoot the issue I need to see the actions’ content (expand the actions and make a screenshot). Please provide the word template as well; you can either send it as a direct message here or to [email protected].

Best regards,
Petr Bushuev
Plumsail team