Designating specific agents based on email forwarded from?

Want to set up several unique support emails based on topic being supported. Each needs to forward to our one Plum Sail email address to trigger a ticket. But then need to forward to a specific tech based on the source email, not the sender.


Anyone set something like this up?

Hello, @erin.mcvicker

Yes, you can check what address the original message was forwarded from using property [Ticket.HelpDeskMailbox] in a condition block of trigger:

I’ve corrected the previous reply, please check.

Ok. Let me look into this. I appreciate the follow up.