Want to set up several unique support emails based on topic being supported. Each needs to forward to our one Plum Sail email address to trigger a ticket. But then need to forward to a specific tech based on the source email, not the sender.
- [email protected] email starts ticket to all.
- [email protected] starts ticket to agent 1,3
- [email protected] sends tickets to 2,3
Anyone set something like this up?