Has anyone experienced duplicate entires in helpdesk - its like there is a second ghost entry being created by “Sharepoint App”. Support Channel source says “SharePoint” - but we have turned off all notifications, triggers, etc but still unable to figure out what is going on here. The single ticket entry from our flow is from API and working beautifully - there is something in the helpdesk settings or way its working with sharepoint that is somehow creating a ghost second entry - anyone else had this?
Hello!
To investigate this case, could you please clarify the following points:
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From your screenshot, I see that the duplicate ticket is empty — it doesn’t contain a title, id, requester. But does it contain any messages inside, or is it also completely empty?
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Does this happen when a new ticket is created, or when replies are received on an existing ticket?
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What is your ticket creation process now?
Additionally, please share this information with support@plumsail.com and reference this conversation.
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Your domain
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Email and widget settings, if any
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Do you have any integrations with Power Automate? If yes, please specify which ones
Best regards,
Aleksandra
Plumsail team
It looks like these duplicate tickets were created by a Power Automate flow.
We have asked you to provide more details in ticket SP48071 so that we can investigate the problem.
Best regards,
Aleksandra
Plumsail team