Email notification to agent

Ndy · July 17, 2019, 9:13am

Hi Guys,

How do I remove a particular agent from receiving an email alert from when a ticket created or replied.

Regards

Ndy.

Evgeniy · July 17, 2019, 10:38am

Hello, @Ndy

Just specify him in an "Except" field of the action:

Ndy · July 17, 2019, 11:44am

Hi,

Thanks for your prompt reply.

Regards

Ndy.