Emails not reaching user?


#1

Hello,

We recently noticed that responses to tickets are not reaching out to users even though it was working this morning.

Is this an issue on your end?

Thank you,


#2

Hello, @chhris_fadul

I see errors occurred on your domain and pass them to developers. I am sorry you are experiencing such interruption in the working process. We try to solve the issue as soon as possible.


#3

@chhris_fadul

We have checked occurred errors and they are not connected with sending notifications to users. Can you verify your E-mail settings? Check custom SMTP server settings.

Also check the trigger responsible for sending notifications if it is active and configured properly. Download its log and attach to a message in this topic.