This issue appears randomly among different users, and we have been unable to identify a common pattern or connection between the affected accounts. While clearing the browser cache often resolves the error, this is not a sustainable long-term solution, and it is becoming a frustration for our users.
Could you please assist us in identifying the root cause and finding a permanent fix?
Please let us know what information or logs you might need from our side to investigate this further.
Open its permission settings. Please check whether the problem accounts have at least read permissions to it. If not, grant them or delete unique permissions for the list.
Then ask the users to clear the browser cache and check whether the issue persists. If it does, please load the page in incognito mode, open developer tools (F12), switch to the ‘Network’ tab, press Ctr+R, and reproduce the issue. Then export a HAR file:
Thank you for your reply. Until now, only the IT department had access to the “Ticket Status” list. I’ve updated the permissions and granted read access to all of our users, and I’ll test to see if this resolves the issue.The list name dosen't match the name in your screenshot, but the Web-Adress is very similar.
Generally, the problem has been sporadic rather than constant, and clearing the cache has usually restored functionality. If these changes don’t help, I’ll send you the .HAR file and console logs for further investigation.
