If you have any suggestions on how we can improve our product, feel free to drop a line here. We regularly review our forum, so it’s the most effective way to make ideas real!
It will be fine if you have any tutorial for a beginner.
We have something for beginners actually, take a look at this video about initial configuration https://www.youtube.com/watch?v=7Obk2lQbnXc
Or this one about working with HelpDesk https://www.youtube.com/watch?v=hV1nIFT2ZNM.
Also, check How-to section in our documentation, here you can find some useful tips for a quick start
If you have any questions, feel free to ask them here or drop a line to our support team [email protected].