Generate a trello card from Plumsail Helpdesk ticket

Hi There

Is it possible through triggers or the API key so that when i assign a ticket to a particular group it will send something off to our trello board and create a card?


Hello Samuel! I've deleted my previous post and will describe a better solution below.

  1. Create a custom column on the "Tickets" list.

  1. Create a flow that will run on item modification.

  1. Check whether "IsTrelloCreated" is false and a ticket is assigned to the proper group.

  1. Get ticket properties. The "Ticket ID" field should receive list item ID.

  1. Create a Trello card using ticket data.

  1. Update the item and set the "IsTrelloCreated" to "Yes".

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