Heldesk Widget Not loading pages with sorting "last comment"

HelpDesk
1

Hello,
we have problems with the plumsail helpdesk widget.
If a users wants to see his old tickets in the plumsail helpdesk widget it doesn't load the second page. The user gets an error message "Something went wrong". This happens when the sorting is on "last comment".
If the users changes the sorting to creation date, ticket number oder reference the other pages and tickets can be opened.

Current version:2.1.14

Regards
Martin

heldesk widget not loading

sorting_ok
sorting_ok1414×254 5.43 KB
sorting_last Comment
sorting_last Comment823×129 3.25 KB

2

Hello! I have reproduced the issue and informed developers about it. I will keep you posted about the progress of fixing it.

3

The developers have prepared the fix for this issue. I will notify you once it is published.

1 Like
4

The fix is released. Please clear the browser cache and check whether the issue is resolved on your side.

5

Hello,

thank you.
Now everything works fine.

Regards
Martin

1 Like