Morning
Users get this error when trying to create a ticket. Contribute or Edit rights same issue.
Site owner / creator does not get the error.
Added additional Site Owners, they get the error get the error.
Re-created the site from scratch same issue
Update Plumsail FOrm App Catalogue to 1.1.0.0
Helpdesk is 1.1.1.0 in app catalogue
Helpdesk trying to install is 2.1.25
Also running an older site on a different URL v 2.1.21
Error making HttpClient request in queryable [403] ::> {"odata.error":{"code":"-2147024891, System.UnauthorizedAccessException","message":{"lang":"en-US","value":"Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))"}}}
Hello Hugo!
Please load the page in incognito mode, open developer tools (F12), switch to the ‘Network’ tab and reproduce the issue. Then export a HAR file:
Switch to the ‘Console’ tab, open the context menu of any record and save the logs:
Share the collected data.
Any updates that you can provide on this issue, as we are experiencing the same. See attached
TicketErrorLog_Plumsail-1712175183839.log (15.3 KB)
Hello Mess! Unfortunately, I could not download the file. Please upload the latest HelpDesk package following this instruction. Then update HelpDesk site if there is a new version available (Settings > About). Clear browser cache and check whether the issue persists. If it does, try to restore default ticket forms. You can do it either through a version history or importing the default forms in Plumsail Forms 3. The default forms can be found by this URL: {{YourHelpDeskSite}}/HD, then navigate to folder FormBackups/Tickets/Modern. Clear browser cache again and check whether it helped. If it did not, raise a support ticket at support@plumsail.com, in your message please refer to this topic, confirm that you tried all the steps (provide the accordant screenshots) and share fresh browser console logs and a HAR file collected per the instruction above.
