Helpdesk - Error on Creating Ticket - Error making HttpClient request in queryable


Users get this error when trying to create a ticket. Contribute or Edit rights same issue.
Site owner / creator does not get the error.
Added additional Site Owners, they get the error get the error.

Re-created the site from scratch same issue
Update Plumsail FOrm App Catalogue to
Helpdesk is in app catalogue
Helpdesk trying to install is 2.1.25
Also running an older site on a different URL v 2.1.21

Error making HttpClient request in queryable [403] ::> {"odata.error":{"code":"-2147024891, System.UnauthorizedAccessException","message":{"lang":"en-US","value":"Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))"}}}

Hello Hugo!

Please load the page in incognito mode, open developer tools (F12), switch to the ‘Network’ tab and reproduce the issue. Then export a HAR file:

Switch to the ‘Console’ tab, open the context menu of any record and save the logs:

Share the collected data.

Any updates that you can provide on this issue, as we are experiencing the same. See attached

TicketErrorLog_Plumsail-1712175183839.log (15.3 KB)

Hello Mess! Unfortunately, I could not download the file. Please upload the latest HelpDesk package following this instruction. Then update HelpDesk site if there is a new version available (Settings > About). Clear browser cache and check whether the issue persists. If it does, try to restore default ticket forms. You can do it either through a version history or importing the default forms in Plumsail Forms 3. The default forms can be found by this URL: {{YourHelpDeskSite}}/HD, then navigate to folder FormBackups/Tickets/Modern. Clear browser cache again and check whether it helped. If it did not, raise a support ticket at, in your message please refer to this topic, confirm that you tried all the steps (provide the accordant screenshots) and share fresh browser console logs and a HAR file collected per the instruction above.