Hide search box

HelpDesk
1

Hi,

do somebody have solution to hide the helpdesk search box?

image
image669×247 17.1 KB

We dont like how its work and prefer the orignal SharePoint list search currently at the top of the page

Thanks

2

Hello Maxime! I will ask developers and get back soon.

3

Maxime, could you clarify what exactly does not suit and why you prefer the default search? Perhaps, we can improve the feature.

4

This is a search result image taken from your doc

image
image837×478 72.4 KB

My customer prefer the basic search bar who search within the list without leaving the page.
let say they enter a ticket # or customer name, the list refresh with only the items needed and they are still in the same list view with the column they need.

Its not that the small search box is not good, its simply not fitting the current user need and would like to remove it because they tend to use it by mistake.

thanks

5

Thank you for the feedback, Maxime! Developers will consider it planning future improvements but at the moment we will not change the current behaviour of the HelpDesk search. The only way to hide it is using custom CSS on the HelpDesk site. This style should hide the field properly.

div[class^='plumsail-helpdesk__ticket-search__search-box'] {
    display: none;
}