How do I close a ticket without sending an automated email to the requester

HelpDesk
1

A helpdesk ticket was opened by an automated system. Whenever an email goes to that system, it responds with another email, which created another ticket and/or adds a comment to an existing ticket.

How do I close a ticket without sending an automated email?

2

Hello Joel! You can exclude certain e-mail domains and ticket subjects in a condition of the accordant trigger. For example:

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3

Thank you, Evgeniy. That is super helpful.

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