Issues with one of our Widget - not loading

[KB0815]

One of our widgets no longer loads on an installation of our Tenant.
The Edge Browser Console shows many errors like:
—————–
TicketRequests.ts:25

GET httpx://helpdesk-services.plumsail.com/modern-widget/Tickets/2?sortField=id&sortDirection=1 500 (Internal Server Error)

Q {message: 'Request failed with status code 500', name: 'AxiosError', code: 'ERR_BAD_RESPONSE', config: {…}, request: XMLHttpRequest, …}
———————–

Any idea what might be causing this?

[Evgeniy (Evgeniy Evseychik)]

Hello! Please raise a support ticket at support@plumsail.com and refer to this topic in your message. Also, please provide the following data:

• the URL of the HelpDesk instance related to the widget;
• the URL of the SharePoint page where the widget is placed;
• full console and network logs collected after reproducing the issue (see the instruction below).

Please load the page in incognito mode, open developer tools (F12), switch to the ‘Network’ tab, press Ctr+R, and reproduce the issue. Then export a HAR file:

Switch to the ‘Console’ tab, open the context menu of any record and save the logs:

Share the collected data.