Im looking to start using the knowledge base in the Help Desk tool, but it appears to have very little documentation.
Just one small paragraph.
When looking at the document library settings, I see fields for items that I think would be very useful, but I don’t know how to access
Specifically, I’d like to be able to show a TOC and to modify the sort order etc… all of the things that are shown in the library settings, but aren’t obvious when you go to the knowledge base. Can you guide me in the right direction?