We plan to use this for various departments - each department will manage their own requests. I have found where you can assign a contact to an organization, but I don’t see any functionality in the tool that surrounds the organization the agents belong to. I would like to see:
- A Tile that shows the number of tickets for the organization I am assigned to - with the ability to click on it & see all open tickets for my organization. (Similar to the functionality when I click on the My Tickets tile). Tickets assigned to me as well as those assigned to others in my organization would show up in this view.
- A drop down on the reports section, that would allow me to select the organization the reports would be filtered on (default could be ‘All’)
Is this possible?