Hello @Garrett,
It might be that some custom/third-party scripts are affecting the Org Chart scripts (the scripts are just standard MS scripts). Please, create a new empty page, place there an Org Chart and check if the issue persists. Please check out this forum thread. There was discussed a similar issue.
If the issue persists on the new page please do the following:
- Please set the root ID and check if anything changes.
- Please, try to uncheck Enable caching in General Settings and check if anything changes.
- Please, try to update to the latest version of Org Chart.
Best Regards,
Anna Dorokhova
Plumsail Team