Hi, is it possible to move everyone other than the mailbox for the ticketing system into the CC field. We are seeing more tickets where people are not getting the replies.
Thanks
Hello Paul! We have a task for that but at the moment it is not scheduled for the implementation. You could add a note to the notification that all additional recipients should be added to 'CC' field of e-mail messages. Another option is to process the incoming messages for new tickets through a Power Automate flow: thus you will have an opportunity to add contacts from the 'To' field as CC in the new ticket. If you need help with configuring it, let me know.