Hello!
I have a new problem...
I have scheduled a task to run every thursday at 7am. It should send an email to a specific person for each ticket in a certain status and note the run of the task in a field.
My main problem is, that the task doesn't start automatically. The condition works, when I start it manually, but it doesn't start on its own.
I tested it on the 15th of january and still had some issues with the configuration (I believe, I had to update the HelpDesk), but it was activated and should have at least tried to run on the 16th, but it didn't. It also didn't run on the 23rd. So I started it manually this week on the 28th.
Up until that point I had it scheduled as a weekly task, like this:
Lea, we released a fix for the scheduler recently but tasks created before that were not affected. Please create the task from scratch, wait for 5 minutes, and reload the page with the task list: the next run time should be displayed.
Hello Lea! Please update HelpDesk to the latest version, clear browser cache, and re-create the task. If it does not show the next run time after 5-10 minutes, please provide access for me. I will need at least edit permissions to the HelpDesk site. If a 'Scheduler Tasks' list has unique permissions, please grant them for me too.