votosc
October 29, 2024, 8:10am
1
Dear Support,
I am unable to check the Solved tickets so keep the track on it
I have tried creating another solved tickets list but that doesn’t work as well.
PD: the last update with the Plumsail HelpDesk wizard was installed but still the issue perists
Your version is up to date
Current version:2.1.42
Hello! Please load the page in incognito mode, open developer tools (F12), switch to the ‘Network’ tab and reproduce the issue. Then export a HAR file:
Switch to the ‘Console’ tab, open the context menu of any record and save the logs:
Raise a ticket at support@plumsail.com , refer to this topic, and share the collected data.
votosc
October 29, 2024, 10:37am
3
Done, i just sent the logs