Dear Support,
I am unable to check the Solved tickets so keep the track on it
I have tried creating another solved tickets list but that doesn’t work as well.
PD: the last update with the Plumsail HelpDesk wizard was installed but still the issue perists
Your version is up to date
Current version:2.1.42
Hello! Please load the page in incognito mode, open developer tools (F12), switch to the ‘Network’ tab and reproduce the issue. Then export a HAR file:
Switch to the ‘Console’ tab, open the context menu of any record and save the logs:
Raise a ticket at support@plumsail.com, refer to this topic, and share the collected data.
Done, i just sent the logs
did you get that fixed?
how many solved ticket do you have in total?
Hello Maxime! It turned out that there was a 5,000-item threshold issue. I advised to modify the view so that the first filtering rule returns less than 5,000 items. For example, to show tickets created for the last year or two. But I did not receive a confirmation that it helped.
