Sort tag list on helpdesk form

[ademboski]

Hello, on our helpdesk ticket page where we assign the tech, priority, due date etc... the tags list has quite a few entries where they are random in order. Is there any way to group them, either by alphabet or by another measure to group by similar tages? ie... email security; email configuration; email error message (where all email related tags are grouped together)

Thanks!

[v.uspenskii]

Hi @ademboski ,
yes, you can sort the values in the Trigger field by modifying the Ticket form.
Please use this instruction to modify the Ticket form with Plumsail Forms (please note that a free license for Plumsail Forms is offered for Tickets form modification on the Yacht and Ocean Liner plans only).
You can pick up a sorting option for the Tags field this way: