I turned on the toggle to trigger an MS Flow when a form is submitted for the Tickets form. I copied the form ID to the trigger in Power Automate and submitted a new ticket and it didn't trigger the workflow. Am I missing something?
Hi @IT.Joe,
The Power Automate connector works with Plumsail Public Forms, but the Ticket form in HelpDesk is done with the SharePoint Form, it does not support Power Automate connector.
Chances are, however, that you don't actually need it. What a SharePoint form does when submitted is creating or modifying a SharePoint list item (the Tickets list item in this case), so you can just go ahead and use the default SharePoint connectors. Most likely, you won't even need to parse the JSON in this case:
Please let me know if this helps.