Please can you advise, if there is a way to determine if the ticket has been created using Plumsail Form, by Agent or via email
I would like to use this information to create seperate rule and trigger for tickets created via emails.
Please can you advise, if there is a way to determine if the ticket has been created using Plumsail Form, by Agent or via email
I would like to use this information to create seperate rule and trigger for tickets created via emails.