Recently, we’ve noticed our ticket details page doesn’t load. When we click in from the list of tickets we get a blank frame where the ticket details should be.
(This is HelpDesk on SharePoint Online)
Hello Joel!
Microsoft enforced CSP starting from March 1, which means external scripts will not load unless they are added to the allowlist. This affects Plumsail HelpDesk too. Please follow our guide below.
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Navigate to the Global Admin Center
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Go to the SharePoint Admin Center
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Expand Advanced > Script sources
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Add https://*.plumsail.com to the list (even if you already have our entries!)
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As well as https://*.spform.com for HelpDesk reports and Charts:
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Clear browser cache and check whether the issue persists.
Thanks, Evgeniy. I believe rerunning the Plumsail wizard may have added these script exemptions automatically. I checked and they were there. Thank you.
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