Hello. It has come to my attention that the hyperlink for the ticket number is not appearing on many tickets for updates, new tickets, cc's, etc. Upon further examination, it appears to go back to at least last year and only one person has noticed it. I've checked the triggers and they all have the same {{snippet:TicketIdLink}} for that field. It just isn't a hyperlink that takes you back to the ticket in sharepoint. Below is an example of one ticket. There was a trigger that alerted someone that they are cc'd:
But the same ticket does have a link for when it was created.
Hello Butler! Snippet {{snippet:TicketIdLink}} renders links for assignees and plain text for requesters and CC contacts. You can render a link to a web widget for the latter using snippet {{snippet:TicketIdWidgetLink}}. Will it work for you?
