Ticket.Requester details?

HelpDesk
1

Hi,
I’m trying to get details to add to a trigger. When I add “{{Ticket.Requester}}” to the email, I get System.Collections.Generic.Dictionary`2[System.String,System.Object] instead of what I was hoping would be the name of the requester…

Can you point me to a document that describes how to reference the details?

Thanks,
Scott

2

Found my answer… {{Ticket.Requester.Title}} I wasn’t looking for that as the full name.
Is there a list of other properties I can get to beyond {{Ticket.Requester.Title}} and {{Ticket.Requester.ID}} ?

3

Hello @sperley,

You can add the name of the requester using {{Ticket.Requester.LoginName}} token.

Please, see an example below:

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image.png745×768 27 KB

The result:

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You can check how to specify tokens in the conditions section by picking them in the dropdown:

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image.png734×606 24.6 KB

Just make sure to delete the conditions afterwards.

Anna Dorokhova
Plumsail Team