Recently (since about mid-September), we have had new SharePoint users be unable to be selected as the requester in a ticket.
Take, for example, David T. who was added to our tenant about one month ago. I have attached a screenshot of a ticket he sent in via email, in which it automatically assigned him as the requester, another screenshot of his contact (which was automatically created), with the properly assigned SharePoint user, and another contact of a new ticket form showing David T. as not being in the list of contacts. I have tried creating a new contact entirely, I've tried changing the role and name, I've tried messing around with group access and access to the HelpDesk SP site, all to no avail. And once again, this is a recent phenomenon. SP users added before September all come up just fine.
Any guidance on this would be greatly appreciated. Aforementioned screenshots are below.
Good to know, ive spent several hours today , scratching my head thinking it was something i did with the contact import. It was working great before, hope this will be back soon. i will stop waisting time on this
@Evgeniy , do yoiu have an estimated time for the fix to be published? its a major pain point for us that are deploying a new instance, we need to use a regular lookup for now
Jake, please ensure that you use the latest version of HelpDesk, if not update it on the 'About' page in settings. Clear the browser cache again. If it does not help, please load the page in incognito mode, open developer tools (F12), switch to the ‘Network’ tab, press Ctr+R, and reproduce the issue. Then export a HAR file:
