Tickets marks as SOLVED continue to reopen as New Items

HelpDesk Microsoft 365 version
1

Hello:
We need to know how to avoid that Tickets marks as SOLVED continue to reopen as New Items?
Thank you.

2

Hello! I replied to you in the ticket you raised. HelpDesk does not reopen the tickets automatically. This behaviour should be implemented with custom HelpDesk triggers or with Power Automate flows. You need to check the automations configured in your environment.