Triggers Overwriting


Please can you help, we have an issue with triggers, We want to send an email with keywords which then populate some custom fields but they are overwriting each other and ending up with the last trigger.

We are sending an email to the ticketing system with:

Please Select Purchasing Department - New Products – price and lead time
Please choose Manufacturer - VALCOM

But we are getting the below

These are our triggers below

Hello @NickG,

Looks like the images did not get inserted. Could you please post screenshots one more time?

Anna Dorokhova
Plumsail Team

Hi Anna,

One of you colleagues (Mikhail) found the issue by looking through the trigger logs. He noticed that the email body contained all keywords from the list.

We have found a workaround by creating a Macro on a word document.

Thank you


Hi @NickG,

Thank you for posting the solution here.

Best Regards,
Anna Dorokhova
Plumsail Team