When I try to assign a ticket, the trigger never works

[L_Jaoski]

So I am trying to assign a ticket to someone when ‘#John’ is added to a comment. The only time I can get the trigger to work is when I set it to see it in the title

[Evgeniy (Evgeniy Evseychik)]

Hello! The trigger configuration you shared worked for me.

If it does not in your case, I would advise to check the trigger logs:

[L_Jaoski]

Everything seems to be working now, thanks for the reply!