Hello,
We placed the external widget on an external site. It looks to have embedded into the page correctly but when attempting credentials on the "Sign in to Helpdesk" page, it loads for a few seconds but does NOT proceed to the ticket page. Instead, it redirects right back to the "Sign in to Helpdesk" page. Any idea why this is happening? Is there any audit log that I can use to track the issue at hand?
Hello @immaculateMESS,
Could you please collect the console log and network HAR and share it with us at support@plumsail.com?
To collect the console log, you will need to open the browser console (F12 or right click → Inspect) and try to log in to the widget. Once it redirects you back to the "Sign in" screen, right-click in the console and export the log:
You can export the network HAR from the 'Network' tab in the console:
