Widget & Configuration ID not working?

[Jeff]

Hello! I have just recently set up a second instance of HelpDesk on my domain. I had created and embedded a web widget successfully, but later (about 4 hours) after this, the widget was non-responsive. Also, I received a "license expired" notification on that instance (other instance was working fine).

I cleared my browser cache. I am no longer receiving a license expired notification (for now). The widget was still unresponsive, so I removed it and tried to create another. Now I cannot copy the configuration ID.

[Evgeniy (Evgeniy Evseychik)]

Hello Jeff!

Please load the page in incognito mode, open developer tools (F12), switch to the ‘Network’ tab, and reproduce the issue with copying the configuration ID. Then export a HAR file:

Switch to the ‘Console’ tab, open the context menu of any record and save the logs:

Share the collected data through a private message in the community.

[Jeff]

Thanks! Either I just can't find the PM function, or I don't yet have permission for that function here. New account, so I'm guessing it is the latter?

For now, I can say that the Copy Configuration ID action resulted in these two responses:

Request URL: https://us-helpdesk-services.plumsail.com/api/widgetconfig/code/5
Request Method: GET
Status Code: 308 Permanent Redirect
Referrer Policy: strict-origin-when-cross-origin

Request URL: https://us-helpdesk-services.plumsail.com/api/versioned/ver5/widget?id=5
Request Method: GET
Status Code: 401 Unauthorized
Referrer Policy: strict-origin-when-cross-origin

[Evgeniy (Evgeniy Evseychik)]

You should be able to send messages if click my name:

If that is not so, please send the saved files to support@plumsail.com and refer to this topic in your message. It is better to have the full HAR file and browser console logs before passing the case to developers.

[Jeff]

??