We are currently setting up Plumsail for the first time, we are currently using a trial version.
We have followed the instructions here: https://plumsail.com/docs/help-desk-o365/v1.x/Configuration%20Guide/Adding%20widget%20to%20SharePoint%20site.html#adding-widget-to-modern-sharepoint-page
To put the widget on a O365 SharePoint page. HOWEVER when we get to "Adding widget to modern SharePoint page" the Plumsail app does not come up in the app picker.
We have installed the app into the app catalogue from the SharePoint store we have also installed it into the specific site contents but we cannot actually put it on a page/it does not appear as an app in the drop down. We have tried both as a standard user and as a global admin and nothing we do seems to add it as an app we can actually add.
Has anyone encountered this before and/or have any suggestions?