Hello,
today we are facing problems regarding the access of our internal SharePoint widget for our helpdek.
It is not loading the formula but displaying the following message:
We did not change anything.
Helpdesk is on the latest version, I updated it after we got the issure in hope that the update may help to fix it.
The product uses the enterprise application in entra, which also shows successful logins:
@Evgeniy: I send you the .har file in a PM.
We are seeing the same issue in our helpdesk widgets today. @Evgeniy
Please accept our apologies for the inconvenience this issue is causing. Our developers are urgently investigating the issue. We will share more information as soon as possible.
Hello! Developers are still researching the issue. Meanwhile, could you try to create a new widget and use its ID on the problem page? Does it work in this case? If it does, I would advise to use it further as a quick solution.
@markus @Mark.McCarron
Please copy the widget ID and paste it in the widget web part. The widget ID contains two equality signs at the end: ==. Delete one of them and only then save the page. Clear browser cache, reload the page, and check whether the issue persists.
Hi, we tested it with the recommended string without the double = at the end, but we are still facing the issue.
And we were working on a 2nd instance of the helpdesk for our technical department, where the new widget shows the same error.
Our widget string only had a single "=" at the end when I checked it.
We are having the same problem on all 3 of our sites. We use custom forms for ticket submission on all of the sites. I was able to roll back to the old form format on 2 of the sites and now they are working. I already deleted to old format widget from the last site so I can't roll that one back to the old version.
Hello everyone. Our developers have implemented a fix for this issue at the infrastructure level. The issue should no longer recur. If it keeps manifesting in your HelpDesk widget and clearing the browser cache doesn't help, please contact us.
