"You can't assign tickets to disabled agents. Change agent's status in the 'Contacts' list."

HelpDesk
1

Hello,

In the past few days, we have started to receive the below error:

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It is stating that the user we are attempting to assign it to is not an agent and that the agent is disabled (a bit contradictory).

We're actually not trying to assign it to a user, but a mail-enabled security group. The mail-enabled security group is set as an agent in our contacts list, and it is set as active.

This was previously working with no issues until this week. Am I doing something wrong? Is there a better approach to this? Any help would be greatly appreciated, thanks in advance.

2

Hello Jake! I will discuss that with developers.

3

Jake, the developers are working on fixing the bug. I will inform you once it is done.

1 Like
4

Hello Jake! The fix is published. Please ensure that you use the latest version of HelpDesk and clear browser cache.

1 Like
5

Seems to be fixed, thank you!

6

I had the same error with M365 Groups. I had to press save button twice.
After I updated, it won't let me at all.

7

I had to remove all groups and agent contacts and add the groups and then contacts. Now it's working without any errors.

8

Thanks for the update, Morten! It might be also a cache issue that the fix was not applied. In this case, clearing cache might help too.