We have a wish.
Some times a ticket assigned to me produce another ticket to one of my colleaques.
We use the Helpdesk in 3 different department, with separate views.
As it is now there is no relation between those tickets, and it would help if the ticket, which initiate the related ticket, some how showed the status and progress on the related ticket.
It could be that I neeed to do something when the related ticket is closed etc.