HelpDesk


Office 365 version Discussions about Office 365 version of Plumsail HelpDesk. SharePoint 2013/2016 version Discussions about SharePoint 2013/2016 version of Plumsail HelpDesk. SharePoint 2019 version Discussions about SharePoint 2019 version of Plumsail HelpDesk.
Topic Replies Activity
About the HelpDesk category 2 24 September 2018
Plumsail not receiving emails or updating tickets 2 21 January 2020
Can the system delete emails after it has processed them? 1 20 January 2020
Ticket Status no showing 2 16 January 2020
Duplicate new tickets 8 15 January 2020
Sending Attachment in "Create a Ticket" Action 3 15 January 2020
Remove "Add new Ticket" 2 14 January 2020
Send tickets based on location 3 14 January 2020
Non US date format in Emails 4 30 December 2019
Saved as solved on new tickets 4 30 December 2019
Can't Add Comment 12 30 December 2019
SLA Subject titles 3 29 December 2019
Populating Account Number 8 26 December 2019
Search not working, Search Indexer has run full/incrementals and no results come up in the helpdesk search 3 26 December 2019
Sales partners in Belarus 2 26 December 2019
Setting up a Trigger for SLA's 8 19 December 2019
Is it possible NOT allow every agent to access settings page 3 18 December 2019
Emails looping, why? 3 18 December 2019
Errors Display on Ticketing system 7 18 December 2019
Widget Not Loading 3 18 December 2019
Widget on SharePoint site not working 2 18 December 2019
Generating tickets report 2 10 December 2019
Installing problem 2 10 December 2019
Error Display Trying to Edit Tickets 2 10 December 2019
Another Error Display 2 10 December 2019
Change the comment section on Ticket Form 5 8 December 2019
Since update, can't merge tickets 2 6 December 2019
Canned Responses / Ticket Numbering missing in on-prem? 6 6 December 2019
Helpdesk widget, Azure AD guest users and the contacts list 2 6 December 2019
Widget takes long time to load on modern and classic pages 10 5 December 2019