HelpDesk


Office 365 version Discussions about Office 365 version of Plumsail HelpDesk. SharePoint 2013/2016 version Discussions about SharePoint 2013/2016 version of Plumsail HelpDesk. SharePoint 2019 version Discussions about SharePoint 2019 version of Plumsail HelpDesk.
Topic Replies Activity
About the HelpDesk category 2 24 September 2018
Custom smtp settings not working 9 20 February 2020
SLA Trigger Not Working 12 19 February 2020
How to make the REQUESTER field someone other than who the email comes from? 5 17 February 2020
Non US date format in Emails 10 15 February 2020
Add more text options to reply field 3 14 February 2020
Feedback response page slow 3 14 February 2020
Helpdesk widget, Azure AD guest users and the contacts list 8 7 February 2020
HelpDesk permission/access management 1 7 February 2020
Forward email from agent to [email protected]<domain> to create a ticket 6 3 February 2020
Duplicate new tickets 9 30 January 2020
Plumsail not receiving emails or updating tickets 8 30 January 2020
Forwarding to another address 4 27 January 2020
Saving Ticket is slow 4 23 January 2020
Plumsail UI help 1 23 January 2020
Can the system delete emails after it has processed them? 1 20 January 2020
Ticket Status no showing 2 16 January 2020
Sending Attachment in "Create a Ticket" Action 3 15 January 2020
Remove "Add new Ticket" 2 14 January 2020
Send tickets based on location 3 14 January 2020
Saved as solved on new tickets 4 30 December 2019
Can't Add Comment 12 30 December 2019
SLA Subject titles 3 29 December 2019
Populating Account Number 8 26 December 2019
Search not working, Search Indexer has run full/incrementals and no results come up in the helpdesk search 3 26 December 2019
Sales partners in Belarus 2 26 December 2019
Setting up a Trigger for SLA's 8 19 December 2019
Is it possible NOT allow every agent to access settings page 3 18 December 2019
Emails looping, why? 3 18 December 2019
Errors Display on Ticketing system 7 18 December 2019